Single Customer View

Customers today interact with your business on a bewildering array of channels – both real world & digital. Connecting the dots to get a single view of your customer, understand their journey & anticipate their next action can be a daunting task.

Acrotrend provide solutions to give you a single view of your customer to help you improve customer experience & operational efficiency.

Connect, clean & merge data from all your digital & physical channels to get a 360° view of your customer.

Our Single Customer View Deliverables

Customer Lifetime Value

Segment your customer base by likely lifetime value to focus on the most profitable customers.

Connect Data From Any Systsem

Pool data from every touch point & stage in the customer journey.

Get Insights From Unstructured Data

Analyse voice, text, image & video sources to get new insights into how your customer behaves or feels.

Map Your Customer Journeys

Visualise how your customers engage across channels throughout the customer lifecycle.
l

Improve Data Quality

Feed clean, consolidated customer profiles into key systems like CRM & Marketing Automation to improve customer service & content presonalisation.

Smarter Customer Experience

Predict you customer’s next action & recommend better content or upsell offers.

Our Service Approach

Advisory Consulting

Advisory Consulting

Strategic consultancy services to help define your retention strategy, churn or KPI Framework.

Delivery Accelerators

Delivery Accelerators

Our Blueprint solution accelerators speed up your journey to insight, so you can take action sooner.

Managed Services

Managed Services

Take the risk & effort out of your project, for a predictable monthly price.

Improve data quality and get a complete view of your customer to unlock enhanced marketing, service centre and business planning processes.