Single Customer View

Customers today interact with your business on a bewildering array of channels – both real world & digital. Connecting the dots to get a single view of your customer, understand their journey & anticipate their next action can be a daunting task.

Acrotrend provide solutions to give you a single view of your customer to help you improve customer experience & operational efficiency.

Customer Analytics Reference Architecture

Connect, clean & merge data from all your digital & physical channels to get a 360° view of your customer.

Our Single Customer View Deliverables

Customer Lifetime Value

Segment your customer base by likely lifetime value to focus on the most profitable customers.

Connect Data from Any System

Pool data from every touch point & stage in the customer journey.

Get Insights from Unstructured Data

Analyse voice, text, image & video sources to get new insights into how your customer behaves or feels.

Map Your Customer Journeys

Visualise how your customers engage across channels throughout the customer lifecycle.

Improve Data Quality

Feed clean, consolidated customer profiles into key systems like CRM & Marketing Automation to improve customer service & content presonalisation.

Smarter Customer Experience

Predict you customer’s next action & recommend better content or upsell offers.

Our Service Approach

Advisory Consulting

Advisory Consulting

Strategic consultancy services to help define your data strategy, model your data & creating a single customer view roadmap.

Delivery Accelerators

Delivery Accelerators

Our Blueprint solution accelerators speed up your journey to insight, so you can take action sooner.

Managed Services

Managed Services

Take the risk & effort out of your project, for a predictable monthly price.

Improve data quality and get a complete view of your customer to unlock enhanced marketing, service centre and business planning processes.

Value Accelerators

Our Accelerator consulting packages deliver you a single customer view with predictable costs & timelines. Built using our reference architecture for customer analytics, we give you fast, best practice implementations for an affordable fixed price.

Single Customer View

Complete end-2-end delivery of your Single Customer View. Starting with a business consulting engagement to understand your needs & requirements, Acrotrend’s team of experts deliver your single customer view using the latest cloud native technology with a predictable timeline & cost.

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Best of Breed Technologies

Snowflake partner. Snowflake is the leading cloud native data warehouse.
Talend partner. Talend's data integration platforms and Stitch solution delivers insight ready data at scale.
Amazon AWS select consulting partner

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